return and refund policy

Last updated: 12-19-2025

At Elvakart, customer satisfaction is very important to us. We take great care in packing and shipping every order. However, if you receive a product that is damaged, defective, or incorrect, we are here to help.

Please read the policy carefully before placing an order.

1. Return & Replacement Eligibility

You can request a return or replacement within 7 days of delivery if any of the following conditions apply:

• You received a wrong product

• The product is damaged during delivery

• The product has a manufacturing defect

• The product is not working at the time of delivery

• The product is expired or unusable

• The product received is significantly different from the description shown on our website

• You changed your mind (only if the product is unused, unopened, and in original condition)

2. Non-Returnable & Non-Refundable Cases

Returns or refunds will not be accepted in the following cases:

• The product is working properly and matches the order

• The product has been used, washed, altered, or damaged after delivery

• Original packaging, labels, or accessories are missing

• Return request is made after 7 days of delivery

• Products purchased during sale, clearance, or discount, unless damaged or defective

• Change of mind after using the product

3. How to Request a Return or Refund

To raise a return or refund request, please contact us within 7 days of delivery using the details below:

Phone / WhatsApp: 8115304560
Email: support@elvakart.com

Please share:

• Order ID

• Registered mobile number or email

• Clear photos or video proof of the issue

Our support team will review your request and respond within 24–48 working hours.

4. Return Pickup & Inspection

• If your return request is approved, we will arrange a reverse pickup through our courier partner (Shiprocket or its delivery partners).

• Once the returned product is received, it will be checked and inspected.

• Approval of refund depends on the condition of the returned product.

5. Refund Process

• After successful inspection, the refund will be processed within 3–5 business days.

• Refunds will be credited to the original payment method.

• For Cash on Delivery (COD) orders, refunds will be made via UPI or bank transfer.

• Delivery charges (₹50) are non-refundable, except in cases where the return is due to a damaged, defective, or incorrect product.

6. Exchange Policy

• If you request an exchange, the replacement product will be shipped after the returned item is approved.

• Standard delivery time for exchanged products is 3–7 business days, depending on location.

7. Order Cancellation

• Orders can be cancelled before dispatch only.

• Once the order is shipped, cancellation requests will not be accepted.

• Refunds for cancelled prepaid orders will be processed within 3–5 business days.

8. Important Notes

• Elvakart reserves the right to approve or reject any return or refund request based on verification.

• Providing false claims or incomplete proof may lead to rejection.

• This policy is applicable only for orders placed on https://elvakart.com.

9. Contact Us

If you have any questions related to returns or refunds, feel free to contact us:

Email: support@elvakart.com
Phone / WhatsApp: 8115304560

Razorpay Compliance Checklist (tumhara page pass karega)

Clear return timeline (7 days)
Refund method explained
COD refund explained
Shipping charge clarity (₹50)
Contact details present
No vague or fake wording