Shipping & Delivery Policy

Last updated: 12-19-2025

At Elvakart, we are committed to delivering your orders safely, quickly, and transparently. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered across India.

Please read this policy carefully before placing an order.

1. Shipping Coverage

Elvakart currently ships products across India.
Orders are delivered to serviceable locations only, as supported by our courier partners.

2. Shipping Partner

All orders are shipped through trusted third-party courier partners, including Shiprocket and its associated delivery partners.
Courier partner selection depends on your delivery location and service availability.

3. Order Processing Time

Orders are usually processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays are processed on the next working day.

4. Delivery Time

Estimated delivery time is 3–7 business days, depending on your location.
Remote or non-metro areas may take slightly longer.
Delivery timelines are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.

5. Shipping Charges

Orders below ₹500: Flat ₹50 delivery charge
Orders of ₹500 or above: Free delivery

Shipping charges, if applicable, are clearly displayed at checkout before payment.

6. Order Tracking

Once your order is shipped, tracking details will be shared via SMS, WhatsApp, or email.
You can track your shipment using the tracking link provided.

7. Delivery Attempts

Courier partners usually make 2–3 delivery attempts.
If delivery fails due to incorrect address, unavailability of the customer, or refusal to accept the order, re-delivery or return charges may apply.

8. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.
Elvakart is not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
In such cases, additional shipping charges may be applicable.

9. Damaged or Missing Packages

If you receive a package that appears damaged, please do not accept delivery or record a video while opening the package.
Any delivery-related issues must be reported within 48 hours of delivery to be eligible for support.

10. Responsibility Disclaimer

Once the order is handed over to the courier partner, Elvakart is not responsible for delays caused by logistics partners.
However, we will assist you in tracking and resolving delivery-related concerns to the best of our ability.

11. Policy Updates

Elvakart reserves the right to modify this Shipping & Delivery Policy at any time.
Any changes will be updated on this page and will be effective immediately.